Small Business Information

That’s something that I often wonder about. In so many ways it’s very dependant on small businesses and medium sized businesses and yet it seems to lack the ability to interact with those businesses on any level. It even appears to understand why it needs to interact with us.

Here is an interesting story about the way Google dealt with one Adsense advertiser. The interest isn’t so much in what it did to win back this advertiser’s business but what it hasn’t done for other businesses of a similar size that are also having problems.

This comment from the article left me wondering.

“Google can’t meet one-on-one with every unhappy client.”

Why can’t they?

It would certainly go a long way to changing the perception that Google is arrogant and indifferent to the needs of their customers.

This entry was posted on Tuesday, May 15th, 2007 at 6:54 am and is filed under Google. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.